Refund policy

Refund/Replacement Policy — Refunds/Replacements are accepted on orders lost in transit, please see below for more details.

• For domestic orders, if a package has yet to be delivered and there are no further tracking updates available, a package will be considered lost after a period of no less than 4 weeks from the original ship date. If we deem a package to be lost, we reserve the right to discuss compensation options with the customer, as deemed appropriate by the situation.

• For international orders, if a package has yet to be delivered and there are no further tracking updates available, a package will be considered lost after a period of no less than 6 weeks from the original ship date. If we deem a package to be lost, we reserve the right to discuss compensation options with the customer, as deemed appropriate by the situation.

• For orders that receive a successful delivery scan, we require written confirmation from USPS (or international courier) that the package was lost in order to provide a refund or replacement.